"311"

The commission discussed the renewal process for the Integrated Action Plan (PAI) for Families, Seniors, and People with Disabilities. The plan is required to maintain the 'Age-Friendly Municipality' (MADA) certification. The process will involve mobilizing partners and identifying needs, with the goal of recommending a new 2027-2029 plan by November 2026.

The Chair emphasized the importance of promoting key reference numbers (211, 311, 811) to seniors. The committee reminded members that they are available for questions or participation requests.

The commission addressed concerns regarding pedestrian safety on multi-use paths, a request from the Hull Island Residents' Association regarding a specific intersection, and questions from children involved in a school zone safety project.

A citizen raised concerns regarding the adequacy of waste management bins for multi-unit residential buildings, particularly for seniors and tenants. The City suggested using the D-Tritus app and noted that a pilot project for recycling and composting in large buildings is planned.

A citizen raised concerns regarding waste management accessibility for seniors, such as heavy bin lids and bin placement. The commission advised using the 311 service for specific requests and noted that some issues fall under the jurisdiction of the housing office.

The commission addressed concerns regarding winter cycling safety on boulevard du Plateau, the maintenance of the sentier des Pionniers, and the winter maintenance of various recreational trails. City officials discussed potential infrastructure improvements and ongoing coordination with the National Capital Commission (NCC).

The Citizen Interaction Service presented its first-year achievements and future roadmap. The city aims to centralize citizen services to improve response times and transparency, while integrating new technologies like AI to assist staff and enhance the citizen experience.

Residents of the Jardins-Lavigne neighborhood raised concerns regarding pedestrian and cyclist safety, including blind spots at intersections and connectivity issues. The commission noted these concerns and advised that specific requests should be directed to the 311 non-emergency call center.

The commission reviewed progress on previous items, including the feasibility of installing a motorized chair at the Lucien Lalonde community center and directing a citizen to the 311 service for Zumba class inquiries.