"211 service"

The committee will receive an update on the rollout of the 211 social services helpline in Gatineau and discuss the communication plan for the upcoming year to ensure residents are aware of the service.

The 211 service provides free, confidential information and referrals to local social services 24/7 in over 200 languages. The 2025 communication strategy will focus on vulnerable populations, seniors, and school staff to reach families in need.

An informational session to raise awareness about the 211 service, which provides residents with information on community, social, and government services.

The commission reviewed the 211 service, which connects citizens to community resources. The provider noted that while over 1,000 calls were made last year, there is capacity for more, and local promotion is needed.

Updates on the 'Profite de l'été' program guide and the 211 service mobilization activity.

The committee will review the 2023 performance report for the 211 information service, which helps residents find social and community resources, and discuss ways to better engage the community.

The Commission reviewed the 211 service impact report and upcoming mobilization strategies. Two information sessions are planned for May 23, 2024, in partnership with the Centre de Référence du Grand Montréal (CRGM) to promote the 211 platform to community partners and citizens.

The committee reviews the performance of the 211 social service referral line in 2023 and discusses plans to better engage community partners throughout 2024.