"Citizen Interaction Department"

This item proposes adjustments to the organizational structure of the Citizen Interaction Department to improve service delivery. It involves internal administrative changes to how the department is managed.

Council mandates the administration to propose a mandate and organizational structure for an internal expertise hub for public participation within the Citizen Interaction Department, aiming to institutionalize and strengthen local expertise in this area.

This item proposes an update to the organizational structure of the Citizen Interaction Department to improve service delivery.

Council approved the creation of a new "Service Excellence Coordinator" position within the Citizen Interaction Department. This is part of the second phase of the department's organizational deployment, with funding provided by the administrative reorganization budget.