"Citizen Interaction Service"

Council approved the creation of two new professional positions ('Project Coordinator' and 'Coordinator, Service Excellence') within the Citizen Interaction Service as part of the second phase of its organizational restructuring.

The committee authorizes a $56,537 expenditure to extend a temporary project director position within the Citizen Interaction Service until June 30, 2026.

The Citizen Interaction Service is reorganizing its staff by abolishing seven cashier-clerk positions and creating nine new 'Citizen Experience' attendant positions. This change is part of the second phase of the service's organizational restructuring.

Council approved a restructuring of the Citizen Interaction Service, which involves abolishing seven cashier positions and creating nine new 'Citizen Experience' attendant positions to improve service delivery, effective by late summer 2026.

The City is creating a new permanent position for a Research and Development Coordinator within the Citizen Interaction Service. This change is part of the second phase of the department's organizational restructuring and will be funded through the existing administrative reorganization budget.

The City is creating a new 'Service Excellence Coordinator' position within the Citizen Interaction Service as part of the second phase of its organizational deployment.

The City is modifying the organizational structures of three services (Citizen Interaction, Recreation/Sports/Community Development, and Urban Planning/Sustainable Development) to abolish several receptionist and administrative clerk positions. These changes, effective by March 2025, are part of an ongoing administrative reorganization.

The Citizen Interaction Service presented its first-year achievements and future roadmap. The city aims to centralize citizen services to improve response times and transparency, while integrating new technologies like AI to assist staff and enhance the citizen experience.